Help Centre
Frequently asked questions
Everything you need to know about sizing, shipping, returns, and the brand. If your question isn't answered here, email us at contact@obsidianpadel.co.uk — we reply within 1-2 business days.
Sizing & Fit
What sizes do you stock?
XS through 6XL across our core apparel range. We've designed each piece to fit, not to cover — so a 5XL isn't just a scaled-up XL, it's cut for the body wearing it.
How should Obsidian fit?
Our tees and shorts are cut for athletic movement with room to swing freely. Refer to the size guide on each product page for chest and waist measurements in inches and centimetres. If you're between sizes and prefer a slightly looser feel, size up.
What if it doesn't fit?
If your item doesn't fit right, we'll send a replacement size at no extra charge. Email us within 30 days with your order number and the size you need. The item must be unworn with tags attached.
Do you have a women's fit?
Yes — our Women's Court Tee and Women's Leisure Tee use a ladies fit cut. The Unisex Court Tee is true unisex sizing. Each product page shows which fit you're looking at.
Orders & Shipping
Where do you ship to?
We currently ship across the United Kingdom only — mainland and offshore. International shipping is on the way. Sign up to the newsletter for first notice when we expand to the EU and beyond.
How long does UK delivery take?
Standard delivery takes 2-3 business days. Express is 1-2 business days. Next Day arrives the next business day if you order before 3pm GMT. We ship with DPD and Royal Mail.
How much is shipping?
Standard £x · Express £x · Next Day £x. Free shipping on all UK orders over £100.
When will my order arrive?
You'll receive a dispatch confirmation by email with a tracking link, typically updating within 24 hours of shipping. Orders are processed within 1-2 business days of being placed.
Can I change or cancel my order?
If you spot a mistake, email contact@obsidianpadel.co.uk immediately — we may be able to update before dispatch. After dispatch we cannot redirect.
Returns & Exchanges
What's your returns window?
30 days from the date you received your order — more generous than the statutory 14 days because we know padel kit needs to be tried on and given the chance to prove itself.
How do I return something?
Email contact@obsidianpadel.co.uk with your order number and the items you want to return. We'll reply within 1-2 business days with full return instructions and the return address.
Are returns free?
Return shipping is the customer's responsibility unless the item is faulty, damaged on arrival, or sent in error — in those cases we cover return shipping. We recommend a tracked service.
What if my racket arrives and I want to return it?
Rackets are only returnable if completely unused with the original plastic grip cover still in place. Once the plastic is removed or there are signs of court use, the racket is no longer returnable except where faulty or damaged on arrival.
Can I return towels and water bottles?
Towels must be returned unused, unwashed, and with tags intact — we cannot accept used or sweaty towels for hygiene reasons. Water bottles are non-refundable for hygiene reasons (except where the item is faulty or arrived damaged).
My order arrived damaged. What do I do?
We'll replace it free of charge. Photograph the packaging and item before unpacking further, then email contact@obsidianpadel.co.uk within 48 hours of delivery with your order number and the photos. Replacement goes out immediately.
Do you offer exchanges?
For apparel size exchanges (item doesn't fit) — yes, free of charge. For colour swaps or different items, return for refund and place a new order to make sure you get your replacement before the size you want sells out.
Product & Care
What are your tees made from?
Our Court Tees use a Tri-Dri performance fabric designed for moisture wicking and athletic movement. Our Leisure Tees use a soft cotton blend for everyday wear off the court.
How should I care for my kit?
Machine wash cold with similar colours, hang or tumble dry on low. Avoid fabric softener — it coats moisture-wicking fibres and reduces performance over time. If you need to iron, do so inside out on a low setting.
Where is Obsidian made?
Our rackets are designed and manufactured in Spain — the home of competitive padel. Our apparel is produced in the United Kingdom.
When will rackets be available?
Coming soon. Sign up on the rackets page to be first in line when they launch.
Brand & Wholesale
Where is Obsidian based?
We're founded and based in Poole, Dorset, England. The brand started at Cross Court Padel, our home court.
Why "Obsidian"?
Obsidian is a volcanic glass first forged into precision blades by the Aztecs in Mexico, around 1969 years before our launch. It's dark, refined, and made through pressure — which felt about right for what we're building.
Are you on social?
Find us on Instagram @obsidianpadel and TikTok @obsidianpadel.
Do you offer wholesale or club partnerships?
Yes — we work with padel clubs, coaches, and retailers across the UK. Email contact@obsidianpadel.co.uk with your details and we'll come back to you with a wholesale pack.