Terms of Service

These Terms govern your use of obsidianpadel.co.uk and any purchases you make from us. By using our site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

1. About us

Obsidian Padel Ltd ("we", "us") is a company registered in England and Wales under company number [COMPANY NUMBER], with registered office at Unit 60 Oak Field Road, Wimborne BH21 6FE, United Kingdom. Our VAT number is [VAT NUMBER]. You can contact us at contact@obsidianpadel.co.uk.

2. About these terms

These Terms, together with our Privacy Policy and Returns & Refunds Policy, form the contract between you and us. We may update them from time to time. The version that applies to your order is the one in force when you place the order.

3. Eligibility

You must be at least 18 years old to place an order. By placing an order, you confirm you are 18 or over and have the legal right to enter into a contract.

4. Products

We have made every effort to display the colours and details of our products as accurately as possible. However, screen displays vary and we cannot guarantee exact colour accuracy. Sizes are guidelines — please refer to our Size Guide for measurements. We reserve the right to discontinue or modify any product at any time.

5. Pricing

All prices on our site are in British Pounds (GBP) and include VAT where applicable. Shipping costs are calculated at checkout. Prices may change at any time, but the price that applies to your order is the one shown at the time of order confirmation. If we make an obvious pricing error, we reserve the right to cancel the order and refund any payment.

6. Orders

Placing an order is an offer to buy. We accept your offer when we send you a dispatch confirmation. Until then, we may decline your order — for example, if items are out of stock, if there is a pricing error, or if we suspect fraud. If we cancel an order, we will refund any payment in full.

7. Payment

We accept payment by credit and debit card, PayPal, Apple Pay, and Google Pay via Shopify Payments. Payment is taken at the time of order. We do not store your card details — those are handled directly by our payment processors.

8. Shipping and delivery

See our Shipping Policy for delivery times, costs, and areas served. Risk of loss passes to you when the carrier delivers the items to your address. Title to the items passes to you when we receive full payment.

9. Cancellation and returns

See our Returns & Refunds Policy. Nothing in these Terms affects your statutory rights as a consumer.

10. Intellectual property

All content on our site — including text, images, logos, designs, and the Obsidian Padel name and brand — is owned by us or licensed to us. You may not copy, reproduce, modify, or use any of this content for commercial purposes without our written permission.

11. Use of the site

You agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Introduce viruses, malware, or harmful code
• Scrape or harvest data from the site
• Impersonate any person or entity
• Interfere with the proper functioning of the site

12. Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law (including under the Consumer Rights Act 2015)

Subject to the above, our maximum liability to you under or in connection with any order is limited to the price you paid for that order.

We are not responsible for any loss or damage caused by events outside our reasonable control, including strikes, supply chain disruption, severe weather, or carrier delays.

13. Indemnity

You agree to indemnify us against any losses, costs, or damages we incur as a result of your breach of these Terms or your misuse of our site.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer based in Scotland or Northern Ireland, you may bring proceedings in your local courts.

15. Online dispute resolution

If you are an EU consumer, you can use the European Commission's online dispute resolution platform: ec.europa.eu/odr.

16. General

• If any provision of these Terms is held unenforceable, the rest remain in effect
• We may transfer our rights and obligations under these Terms
• Our failure to enforce any right does not waive it
• These Terms constitute the entire agreement between us

17. Contact

Email: contact@obsidianpadel.co.uk
Address: Obsidian Padel Ltd, Unit 60 Oak Field Road, Wimborne BH21 6FE, United Kingdom

Last updated: 17 May 2026